What are Classroom Hero's commitments to providing transparency and rights?

We try to be transparent about what information we collect so that you can make meaningful choices about how it is used. You control the personal information you share with us. You may have certain rights relating to your personal information, subject to local data protection laws. Please review local data protection laws for more information. Depending on the applicable local laws these rights may include the rights set forth in this Section. You also have the right not to be discriminated against for exercising any of your rights set forth in this Section.

If you are a California resident, you may have additional rights as set forth under the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively the "CCPA"). Additionally, if you are a resident of certain other states within the United States, you may have additional rights as set forth in applicable state privacy laws.

Basically,

At Classroom Hero, we believe that more transparency is better. We try to give you control, with easy settings and options, so that you can make good choices when it comes to your information and how it is used. We also set forth the ways in which you can exercise your rights to access, correct, and delete your personal information as well as your right to take information out of Classroom Hero and object or withdraw consent. If you are a California resident, you may have additional rights as set forth under the CCPA.

You may exercise any of these rights described in this section by contacting us directly at privacy@classroomhero.com from the email address associated with your account. Please note that we may ask you to verify your identity before taking further action on your request, for example by requiring you to provide acceptable forms of personal identification. Your personal information may be processed in responding to these rights. We try to respond to all legitimate requests within one month unless otherwise allowed or required by law, and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive.

For School-Based Requests: If you are an employee of a school or district using Classroom Hero, we recommend you contact your school's system administrator for assistance in correcting or updating your information, as schools may have their own policies and procedures for managing educational technology data.

Student Data Requests: For requests relating to student personal information, please see our "Parental Choices" section in our Children's Privacy Policy for specific procedures.

We may reject requests for access, change, or deletion that are unreasonably repetitive (more than two identical or substantially similar requests per year for access rights), risk the privacy of others, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), or would be extremely impractical. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort or if more than two times a year for access rights.

Basically,

To exercise your rights, please contact us at privacy@classroomhero.com from the email address associated with your account. We will respond to all legitimate requests within one month unless otherwise allowed or required by law, and will contact you if we need additional information.

Classroom Hero aims to provide you with easy access to any personal information we have collected about you and give you easy ways to update it or delete it, unless we have to keep that information for legitimate business purposes (e.g., we need at least an email address for your account if you maintain an account with us) or legal purposes. You have the right to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your Classroom Hero account).

Teacher and School Leader Accounts: If you have registered for an account on Classroom Hero, you may update, correct, or delete some of your profile information or your preferences at any time by logging into your account and accessing your account settings page. You may have to verify your identity before you can do that.

Parent Accounts: Parents with linked accounts can view and request corrections to their basic profile information through their account or by contacting their child's teacher.

Student Information Management: Teachers have complete control over student data and can update, correct, or delete student information at any time through their dashboard.

Upon request, Classroom Hero will provide you with information about whether we hold any of your personal information. If you are a user of Classroom Hero, you may request access to all your personal information we have on file by contacting us at privacy@classroomhero.com. In some cases, we won't be able to guarantee complete access due to legal restrictions - for example, you will not be allowed to access files that contain information about other users or information that is confidential to us.

Visit our "Parental Choices" section in our Children's Privacy Policy to see how you can obtain copies of your child's personal information. Since Classroom Hero operates primarily through teacher-managed accounts with school consent, most requests for student information should be directed to your child's teacher or school first.

If we receive a request relating to personal information that we hold on behalf of a school acting as the data controller, we will either refer you to the school or handle the request directly if authorized by the school.

Basically,

You have certain rights to access, update and correct your personal information. Teachers can always access and manage student information through their Classroom Hero dashboard. Parents and other users can contact us at privacy@classroomhero.com or your child's school if they created your child's account.

We hope you love using Classroom Hero now and always. However, if for some reason you ever want to delete your account (or your child's account, if you are their parent), you can do that at any time.

Dashboard Deletion: Teachers and School Leaders can delete their accounts by logging into their account and accessing their account settings page, or by following the instructions at https://classroomhero.com/deactivate.

Complete Data Removal: When a teacher deletes their account, we delete all profile information and associated classroom data, including:

Parents can delete their accounts by contacting us at privacy@classroomhero.com or by requesting unlinking from their child's teacher.

Since student accounts are created and managed by teachers, parents who want their child's account deleted should:

Important Notes About Deletion: Even after account deletion, please note that:

When you delete your account, we immediately delete:

Basically,

You can always delete your account by visiting your account settings at https://classroomhero.com/deactivate, or by contacting us at privacy@classroomhero.com from the email used to create your account. Teachers have complete control over student data deletion and can remove student accounts immediately. Please note that some content may not be deleted given various compliance and recordkeeping obligations schools have under FERPA or state student privacy laws. Please contact your child's school if you would like all educational records deleted.

Where you have provided your consent to the processing of your personal information by Classroom Hero you may withdraw your consent at any time by changing your account settings or by sending a communication to Classroom Hero specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

Classroom Hero provides teachers, School Leaders, and parents with the opportunity to withdraw consent or 'opt-out' of receiving any future marketing communications from Classroom Hero at any time. You can:

Additionally, you can always decline to share personal information with us. However, it's important to remember that many of Classroom Hero's features may not be accessible, or may not function properly without certain information - for example, we need at least an email address to maintain your teacher account.

In some jurisdictions, applicable law may entitle you to ask Classroom Hero not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Classroom Hero will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.

Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where:

Basically,

You have the right to withdraw consent for the collection of your personal information, and also opt-out of marketing communications from us. You may also be able to limit the ways in which Classroom Hero uses your personal information. Email us at privacy@classroomhero.com from the email used to create your account and we'll help you right away.

If you have questions about exercising any of these rights or need assistance with your personal information, please contact us at privacy@classroomhero.com. We are committed to helping you understand and exercise your privacy rights.

For student data requests, remember that:

If you are located in the European Union, the EEA, the United Kingdom, or other jurisdictions with specific data protection laws, you may have additional rights under those laws. We comply with applicable data protection regulations worldwide.

Basically,

We're here to help you exercise your privacy rights. Contact us at privacy@classroomhero.com with any questions or requests. For student data, remember that teachers have complete control and can delete information immediately, while some educational records may be subject to school policies and legal requirements.